FAQs

Will I be charged if I cancel my scheduled massage session?

A charge is dependent upon the time frame of the cancellation. If you cancel at least 24 hours from the scheduled session, you will not be charged and will be refunded the $20 deposit. If you cancel within the same business day of the scheduled session, you forfeit the $20 deposit. 


Refund Timeline

It takes 2-7 business days to process a refund with Square. Once the refund is processed and sent to your card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your account. In total, it can take 9-14 business days for you to receive your refund.

Why is there a $20 deposit fee?

Please understand that when you cancel or miss your appointment without providing a 24-hour notice, your therapist is often unable to fill that appointment time. This is an inconvenience to your therapist and also means other clients miss the chance to receive services they need. For this reason, you will forfeit the $20 deposit.

 

Please be advised, the $20 deposit will come off the total price of your services. 

I'm a first-time client of Bodywork by Erika. What can I expect during my first massage session?

Welcome to Bodywork by Erika! Please allow at least 10 minutes prior to your scheduled session to fill out the necessary paperwork. During your intake, I will ask questions pertaining to the information you provided on the forms to determine the most appropriate treatment plan. 


During the massage, I will gather feedback from you as to the pressure, comfort, and response from the treatment. 


After the massage, I will discuss your future treatment plans and self-care procedures.

What should I expect after receiving Deep Tissue or Trigger Point Therapy massage?

A feeling of soreness due to an inflammatory response after Deep Tissue and Trigger Point Therapy is common. I recommend that you remain hydrated with water and stretch following the massage.

How do I prepare for an in-home massage?

The only requirements are that you provide enough space for the massage table and for me to be able to move around it freely and access to power. I will provide all the materials needed. 

Please hydrate with water at least one day prior to the massage. If consuming a meal beforehand, choose a lighter food option.

I don't have enough room at my place. Do you have a location I can go to?

If you are concerned about your available space, I also operate out of Priority Rehab and Wellness, LLC in Carmel, IN.

Address: 890 E 116th St #142, Carmel, IN 46032